Gambling should always be entertainment — never a source of stress, financial pressure or family conflict. cp999 is committed to giving every Pakistani user the tools, information and support they need to stay in control of their gaming activity. This page explains our approach and what is available to you right now.
Need help right now? If gambling is causing you distress, contact the cp999 support team immediately via live chat (24/7) or email [email protected] to request an immediate self-exclusion. You do not need to explain yourself — we will action it right away.
When you place a bet on a Pakistan cricket match, join a PSL live betting market or try your luck at a casino table on cp999, it should feel like a choice you are making freely — with money you can comfortably afford, in an amount that does not affect your daily life. That is what responsible gambling looks like in practice.
For the vast majority of users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and Peshawar, that is exactly the experience they have. But cp999 recognises that for a minority of players, gambling can become a problem — and that problem can escalate quickly without the right tools and information in place.
This is why responsible gambling is not a checkbox exercise at cp999. It is a structured, ongoing programme of player protection that includes hard limits, monitoring tools, self-exclusion options and a support team trained to handle sensitive situations with care and without judgement.
We also acknowledge the legal reality: online gambling is subject to restrictions in Pakistan under the Prevention of Gambling Act, 1977. cp999 does not claim government authorisation, does not advise that gambling is lawful simply because a user is 18 or older, and strongly encourages all users to review their local legal obligations before engaging with any gaming platform.
All six tools are available in your Account settings at no cost. You can activate them at any time — no waiting period, no penalty for using them.
Set a maximum amount you can deposit into your cp999 Account per day, week or month. Once your limit is reached, no further deposits are accepted until the period resets. You can lower a limit immediately; raising it requires a mandatory cooling-off period.
Define the maximum net loss you are willing to accept over a set period. When your cumulative losses reach this threshold, the system prevents further wagers until the limit period expires. This is one of the most effective ways to keep gambling within a budget you have consciously chosen.
Set a maximum duration for any individual gaming session. When the time is reached, you will receive a notification and be prompted to review your session before continuing. Session reminders can also be configured to appear at regular intervals during play.
Take a short break from gambling without permanently closing your Account. Cooling-off periods can be set for 24 hours, 48 hours, 7 days or 30 days. During a cooling-off period, your Account is suspended for gaming activity but remains accessible for withdrawal of any existing balance.
Request permanent or long-term exclusion from the cp999 Platform at any time. Self-exclusion can be set for 6 months, 1 year, 3 years or permanently. During the exclusion period, your Account is completely suspended — no deposits, no wagers, no marketing communications.
Access a complete summary of your gambling activity — total deposited, total wagered, net win/loss and session history — directly from your Account dashboard. An honest, accurate picture of your gambling history is one of the most powerful responsible gambling tools available.
Recognising the early signs of problem gambling — in yourself or someone you care about — can make a significant difference. These patterns deserve attention.
Placing further bets specifically to recover money already lost, rather than for entertainment. This cycle almost always results in greater losses and increased distress.
Consistently wagering amounts that exceed what you have set aside for entertainment — using money intended for bills, food, rent or family commitments in Karachi, Lahore or elsewhere.
Finding it difficult to stop gambling even when you intend to, or feeling restless or irritable when not gambling. Difficulty stepping away is a significant warning sign.
Concealing the extent of your gambling from family members or friends, or feeling the need to minimise how much time or money you are spending on gaming activity.
Taking loans, using credit, or asking family or friends for money specifically to fund gambling. Gambling with borrowed money significantly amplifies financial risk.
Neglecting work, family, studies or personal health because of time spent gambling. When gaming starts interfering with real-world responsibilities, it requires immediate attention.
This checklist is for your own reflection — it is not a diagnostic tool and not a substitute for professional advice. If you answer "yes" to three or more of these questions, we encourage you to reach out to the cp999 support team or a professional counselling service.
Read each statement and consider honestly whether it applies to you.
I have spent more money gambling than I originally planned on multiple occasions.
I have felt the urge to gamble more after losing, to try and win back what I lost.
I have felt irritable, anxious or restless when I was not able to gamble.
I have hidden gambling activity or the amount I have spent from people close to me.
Gambling has caused me to miss work, study, family time or other responsibilities.
I have used money needed for essential expenses (food, rent, bills) to gamble.
I feel that I need to gamble larger amounts to feel the same level of excitement.
Recognising that gambling may be becoming a problem is the most important first step. The following options are available immediately — there is no process, no delay and no judgement involved.
Live chat is available 24/7. You can request a deposit limit, cooling-off period or self-exclusion instantly — tell us what you need and we will handle the rest.
Go to your Account settings and activate self-exclusion at any time, or contact the support team to have it done on your behalf. Your Account is suspended immediately.
A professional counsellor or mental health practitioner can provide confidential support. In Pakistan, mental health services are available through hospitals and private practitioners in major cities including Karachi, Lahore and Islamabad.
cp999 is strictly an adults-only platform. The minimum age to create an Account, make a deposit or place any bet is 18 years — or the higher minimum age required by the operator's licensing jurisdiction, whichever is greater. This requirement is not negotiable and is enforced at multiple stages of the Account lifecycle.
Every new Account must pass identity verification before being approved. If a discrepancy in age is detected at any point — during registration, during a withdrawal KYC check, or following a report — the Account will be suspended immediately, all pending winnings forfeited, and the matter reported to the relevant authorities as required.
The 18+ minimum age is a platform requirement. It does not constitute a legal representation that gambling is lawful in Pakistan for adults. Users in Pakistan must independently assess the legal status of online gaming under the Prevention of Gambling Act, 1977, and any other applicable legislation in their specific jurisdiction.
Adults only. Age is verified before Account activation. No exceptions.
Access for under-18s is strictly prohibited and immediately reported.
Setting up responsible gambling tools on cp999 takes less than two minutes. All tools are accessible from your Account dashboard. You do not need to contact support to activate deposit limits, loss limits or session time reminders — though our team is always available to help if you prefer.
For self-exclusion, we recommend contacting the support team directly via live chat if you need it actioned immediately. This ensures there is no delay between your request and the suspension of gaming access on your Account.
Access the Platform and navigate to your Account dashboard. Make sure you are logged in to the Account for which you want to activate tools.
Find the "Responsible Gambling" or "Player Protection" section within your Account settings menu. All available tools are listed here with clear descriptions.
Choose from deposit limits, loss limits, session reminders, cooling-off periods or self-exclusion. Each tool has a simple configuration screen where you set your preferred parameters.
Lower limits and cooling-off periods take effect immediately. Increases to existing limits have a mandatory review period before they come into force — this is intentional and protects you from impulsive decisions.
If you need assistance activating any tool, or want to request self-exclusion immediately, use the 24/7 live chat or email [email protected].
The cp999 support team is available around the clock for any responsible gambling concern — big or small. Whether you want to activate a limit, ask a question about self-exclusion, or simply talk to someone, we are here without judgement.
Available 24 hours a day, 7 days a week. Instant response for urgent requests including self-exclusion and account suspension.
Contact us at [email protected] for non-urgent queries. Responses within 24 hours.
Activate deposit limits, loss limits, session reminders and cooling-off periods directly from your Account dashboard — no contact required.
Mental health and counselling services are available in major Pakistani cities. Ask our support team for general guidance on finding appropriate help.
Responsible gambling and genuine entertainment are not opposites — they go together when the right tools and mindset are in place. cp999 is designed for Pakistani users who want a great gaming experience with the protections and information they need to stay in control. Adults 18+ only. Always verify your local legal obligations before playing.